First of all, the Indigo Returns Module provides you with software support with which you can document the return conditions agreed individually with your customers: When should returns be delivered where? Which quality grades have been agreed? How is the accounting carried out and are there – due to an agreed complaint bonus – perhaps even blocking notices?
It would be great if you could enter this once and Indigo would support you perfectly in all further steps and billing – and that’s exactly how it works!
Since returns are usually collected from the customer and not sent back to you as individual parts, your logistics partners must also be able to provide the appropriate capacities for collection, evaluation and resumption. Of course, this will work better (or only at all) if you are notified of the returns. Here you can enter and consolidate the payment advices of the various customers and use them as a basis for logistics planning. This way you book only the capacities you really need for your logistics.
classification & Recording/Storage
On the basis of the agreements with your customers, you can determine which quality grades can exist for the returned goods (for example, 1st choice, 2nd choice, scrap). In this way, you or your logistician can evaluate every return received on the basis of this scheme and receive the fashion goods accordingly.
For correct settlement and crediting of returned fashion articles, it is important to track their effective delivery values. Of course, subsequent discounts are also taken into account. In the case of returns, no more is credited at the end than was actually invoiced to the customer for the goods.
Evaluation, document creation
After the returned goods have been received according to the quality ratings and the delivery values have been determined, you are now able to settle these returns with the customer. All credit memos or settlements that you hand over to the customer are based on the agreements with the customer and the logistics data entered. A decisive point for the correct, cent-exact account.